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1. Terminology

  • The following terminology applies to these Terms and Conditions: “you” and “your” refers to you, the owner or person responsible for the cat, “we”, “our” and “us“, refers to the Company, Whisker & Comb.

2. Acceptance of Terms & Conditions (T&Cs)

  • We reserve the right to change or revise the T&Cs at any time and without notice by posting a revised version on our website. As the website is currently being developed, any changes made to the T&Cs will be e-mailed directly to you. It is your responsibility to check the website periodically for changes.
  • Booking an appointment with us constitutes a contract and affirms you are accepting the T&Cs below.

3. Current vaccination/veterinarian information

  • Veterinary advice is that your cat is vaccinated, and these are kept up to date.
  • It is entirely at your risk if your cat is not vaccinated or hasn’t received their boosters and we cannot be held liable if your cat catches something it could have been vaccinated against.
  • We may ask for proof of vaccination and veterinary information which must be provided.

4. Appointments and Payment

  • Payment can be made by online bank transfer.
  • Payment must be made in full before we leave your property.

5. Cancellation/No Show policy

If we arrive at your property and your cat isn’t available for grooming or you cancel your appointment within 24 hours, the full grooming fee is applicable and must be paid before a new appointment can be scheduled.

6. Rescheduling

Should you wish to reschedule your appointment, this can be done without charge as long as 48 hours notice is given.

7. Timekeeping

  • We work by appointment only.
  • Appointment times are estimated as cats and traffic can be unpredictable, which may result in us arriving earlier or later than the estimated time.
  • We will text/email with an arrival time when we are on route to your property.
  • We will not rush a groom in order to fit into a time schedule, your cat will receive ample grooming time.

8. Pricing

  • The prices set out are starting prices and for guidance purposes only.
  • Prices quoted are an estimate only as there are many factors to take into consideration which can only be determined upon assessing your cat in person.
  • We will provide you with the price of the groom during the complimentary consultation at the beginning of your appointment which you agree to pay in accordance with the services provided.

9. Maintenance Grooms

  • Following your first appointment, we will provide you with a maintenance grooming schedule which will set out recommended intervals between grooms and prices to keep your cat’s coat in good condition.
  • You are not obliged to follow the recommended maintenance grooming schedule, however, if you book outside of the recommended intervals, another consultation will be required to determine the price of the groom.

10. Health and Welfare

  • The welfare of your cat is our first priority. You agree to notify us of any signs of injury or possible illness as soon as the condition appears and will not hold us responsible for any pre-existing conditions found or incurred during the grooming process. You are responsible for all medical expenses.
  • In the event of an incident or the grooming process exposing an unknown medical condition or aggravating a current one during or after the groom, we will recommend you seek emergency veterinary treatment if we deem it necessary for whatever reason. Unless we are deemed to be negligent, you are responsible for all medical expenses. The full cost of the groom may still apply, at our discretion.
  • Because senior cats and cats with health problems have a greater chance of injury, these cats will be groomed for cleanliness and comfort, in styles that will not add to their stress.
  • We reserve the right to cancel services where a cat with a potentially infectious condition exists.

11. Matted Hair Removal Policy

  • Matting occurs when a cat’s coat grows tighter, restricting movement and causing discomfort, pain, or possible open sores.
  • Mats can be very difficult to remove and will require your cat to be shaved; heavy matting removal carries risks of nicks, cuts, or abrasions due to warts, moles, or skin folds trapped in the fur.
  • Removing a matted coat can expose skin irritations, redness, itchiness, or self-inflicted abrasions that existed prior to grooming.
  • Clipping can result in failure of hair to regrow, patchy regrowth, or variations in colour and texture of the new coat.
  • We advise that outdoor cats are kept warm and indoors until the fur regrows, and precautions are taken to limit UV exposure.
  • Cats may exhibit brief behavioural changes after being shaved, and other cats in multi-house households may not recognise them, potentially causing behavioural problems.
  • Prevention is the best defence against matting through regular home grooming; additional fees apply for repeated mat removal sessions.

12. Flea fees

Should fleas be found during the groom, a flea fee of £15 will be payable in addition to the balance at the end of the groom to cover costs incurred to treat the groomer’s garments and equipment following your appointment and the likely delay of the next appointment whilst treatment takes place.

13. Behaviour and Safety

  • We are trained to handle cats, including anxious or aggressive cats, in a safe manner throughout the grooming service. The safety and welfare of your cat is paramount; we will allow breaks for your cat during the groom if needed.
  • If we are unable to complete the groom due to your cat becoming highly anxious, follow-up sessions will be arranged at an additional cost.
  • You must inform us if your cat bites, has bitten or is aggressive to people, other cats, or specific grooming procedures.
  • If challenging behavior increases, we may use a soft face mask or soft cone for safety. If your cat’s behaviour puts the cat or groomer’s health at risk, the groom will be stopped immediately. You agree to pay all costs for the groom, even if uncompleted due to behavior.
  • We reserve the right to refuse an aggressive or highly anxious cat.

14. Media Release

  • We reserve the right to take and use pictures/videos of your cat on our social media platforms, website, or printed material. You consent to pictures/videos being used and waive any right to inspect or approve the finished materials.
  • If you do not wish pictures of your cat to be used, you must notify us at the time of your appointment.

15. Personal Data

  • You agree for the data contained in the client enquiry form to be held by Whisker & Comb for exclusive use.
  • In accordance with GDPR you have the right to request and review any personal information and for copies to be deleted or destroyed. Your data will be held securely by us and will not be passed on to any third party.
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